How to file a claim on TaiAn Plan B and Plan S

To file a claim on TaiAn Plan B (TaiAn Patriot Exchange) or TaiAn Plan S (TaiAn Exchange Select), submit an IMG claim form through your MyIMG account every time you see a doctor or go to a medical facility, even if the provider bills IMG directly. Claims must reach IMG within 180 days of the treatment. You can track each claim and see its Explanation of Benefits in MyIMG. For questions about a claim, call the number on your ID card, where IMG offers help in other languages. TaiAn can explain the claims process in Chinese and help you reach IMG.

• 1. Register for MyIMG, IMG's online member portal, and download your ID card.
• 2. Show your ID card when you get care. Network providers often bill IMG directly; otherwise pay and keep the itemized bill and receipt.
• 3. Submit a claim form in MyIMG for every visit, with the bills and receipts, including prescriptions you paid for at the pharmacy.
• 4. Submit within 180 days of the treatment.
• 5. Track the claim in MyIMG and read the Explanation of Benefits when it is processed.

Go to the nearest emergency room. If you are admitted to hospital, the stay must be certified with IMG within 48 hours. TaiAn can explain the claims process in Chinese and help you reach IMG. Call the emergency number on your ID card before any medical evacuation is arranged.

• Pre-certify hospital stays, outpatient surgery, CT scans and MRIs through MyIMG before the treatment.
• Submit within 180 days.
• Pre-existing conditions are covered only after 6 to 12 months of continuous coverage, and then only up to a small limit, so tell your doctor honestly when a problem started.
• Routine care, such as checkups, vaccines, dental cleanings, eye exams and glasses, isn't covered.
• If you have other insurance, these plans pay after it.

TaiAn can explain the claims process in Chinese and help you reach IMG. TaiAn Financial answers in Chinese at +1 (317) 318-8258 and in English at +1 (317) 318-8259, Monday to Friday, 8:00 AM to 4:00 PM US Eastern time, and on WeChat (ID: TaiAn-USA).

From TaiAn's plan FAQ and service links and the TaiAn Patriot Exchange brochure (IMG, 2025); the Certificate of Insurance is the only source of the actual terms.